Quality British Company

16th March, 2010  

Tel: 0800 689 9117

Frequently Asked Questions

 

Frequently Asked Questions


The Top Twenty Questions!


  1. How do I save money on print buying?
  2. How do I obtain an ISBN number?
  3. Do you have an online support system?
  4. How can I contact you?
  5. How do I place an order?
  6. Are there standard book sizes?
  7. What are your payment terms?
  8. How do I make payment?
  9. Where can I find your bank details?
  10. How do I send you artwork?
  11. How do I prepare a print ready PDF?
  12. Can I see a proof of my job before you print it?
  13. Do you offer a full design service?
  14. Can you just tidy up my artwork?
  15. What if my PDF's are not good enough?
  16. How long does delivery take?
  17. Where can I see a copy of your terms and conditions?
  18. Where can I find an account application form?
  19. Do you guarantee your work?
  20. Can I see some testimonials?

How do I save money on print buying?


Planning is the key. You can save up to 40% on your printing budget by planning ahead. Make sure your artwork is print ready and your PDF's meet our standard. Allow enough time for delivery.


How do I obtain an ISBN number?


Europa are happy to offer our clients a full ISBN number and Barcode service.

For more information on ISBN numbers http://www.europaprint.co.uk/isbn.php
For more information on barcodes  http://www.europaprint.co.uk/barcodes.php


Do you have an online support system?


Yes we do. Click on "Customer Support" on our website and we are there to help you.


How can I contact you?


Click on "Contact Us" on the website.


How do I place an order?


Simply email us and let us know you want to proceed or telephone us on 0800 689 9117 - option 2


Are their standard book sizes?


For information on book sizes click on the "Information" button and then on "Book Sizes"


What are your payment terms?


Click on "Information" and then "Payment Terms" for the answer.


How do I make payment?


Cheque (increasingly rare), Credit card or BACS transfer. Click on "Information" and then "Making Payment" for more details.


Where can I find your bank details?


Click on "Information" and then "Bank Details" for full information.


How do I send you artwork?


Almost 99% of our clients send artwork via our very own specialist website www.uploadfiles.co.uk. You may request a password and user name directly from that address.


How do I prepare a print ready PDF?


Click on "Design and Artwork" and then "PDF Preparation" for more details.


Can I see a proof of my job before you print it?


Absolutely! We do not proceed to print without the client signing off a proof of their job.


Do you offer a full design service?


Of course! Just let us know the details of your project and we will be happy to assist.


Can you just tidy up my artwork?


Yes we can. Send us what you have done so far and we will let you know how much it will cost to get it "print ready".


What if my PDF's are not good enough?


We will let you know if your PDF's are substandard or if we think they will affect the quality of your printed product.

We will then offer a PDF correction service.


How long does delivery take?


See "Information" and "Delivery Schedules" regarding this.


Where can I see a copy of your terms and conditions?


See "Information" and "Terms and Conditions" regarding this.


Where can I find an account application form?


See "Information" and "Account Application" regarding this.


Do you guarantee your work?


See "Information" and "Our Guarantee" regarding this.


Can I see some testimonials?


Absolutely! Click on "Testimonials" and you will see plenty!